Terms of Service

1. About FortifyOps

FortifyOps provides cloud and cybersecurity support for small businesses, including basic security reviews, Cyber Essentials readiness support, cloud security checks, account hardening, and practical security guidance.

2. Scope of services

The exact scope of any work will be agreed before the service begins. FortifyOps may provide reviews, recommendations, checklists, reports, and support with practical improvements.

FortifyOps does not provide official Cyber Essentials certification. Cyber Essentials readiness support is preparation guidance only.

3. Client responsibilities

Clients are responsible for providing accurate information, maintaining access to their own accounts, approving any changes, and ensuring they have proper backups before making technical changes.

4. No guarantee of complete security

Cybersecurity risk can be reduced but not completely removed. FortifyOps provides practical support and recommendations, but no service can guarantee that a business will never experience a security incident.

5. Payment terms

Payment terms will be agreed before paid work begins. Invoices should be paid by the due date stated on the invoice unless otherwise agreed in writing.

6. Confidentiality

FortifyOps will treat client information, security details, business documents, and technical information as confidential unless disclosure is required by law or agreed by the client.

7. Limitation of liability

FortifyOps aims to provide careful and practical advice. However, clients remain responsible for business decisions, technical changes, and security outcomes. Liability will be limited to the amount agreed in the specific service agreement where legally permitted.

8. Contact

For questions about these terms, contact owen@fortifyops.co.uk.